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Head of IT

Position Snapshot
Location: Head Office, Plaza TTDI, Taman Tun Dr Ismail
Department: Information Technology
Type of contract: Full-time

Position Summary
The Head of IT (Product & Technology) is the Company’s key person in the age of digital transformation, and is proficient in technical, business and management skills. The goal of the role is to deliver excellent digital product experiences to customers with evolving market expectations.

Job Description
Product & Technology Development
• Excellent project management and technical skills; thorough understanding of development process
• Strong experience, expertise and technical skills in coding, Magento and Microsoft NAV.
• Support in establishing product vision, product innovation, product development, product design, and building a product organization.
• Collaborate with internal teams(Ecommerce, Creative, Marketing, Fashion) and external vendors to fix and improve products offered.
• Analytical and data-driven – back up decisions with hard facts, stats and numbers.
• Able to apply the right metrics of Revenue & Profit, online user engagement & activity to evaluate products on reaching market fit.
• Focus on creating good digital experiences for customers.
• Deliver a consistent set of digital experiences.
• In charge of initiatives across the entire product lifecycle — from customer discovery and user research to development and delivery.
• Lead and facilitate the creation of products that deliver value to both customers and the business.
• Mentor and develop team members.
• Manage relationships with business partners.

Sales Platform Support and Business Analytics
• Work with the Sales team (Retail, Ecommerce, Wholesale):
• Ensuring the platforms are functioning at its best capabilities, supporting business priorities.
• Create tools for the business to understand its customers buying patterns to improve customer experience as well as maximize customer acquisition.

IT Support
• Manage new device orders, replacements and set-ups upon Human Resource Department request.
• In charge of all IT Support activities in the Company, including rectifying network and connection issues.
• Lead technology reviews and assessments, especially financial, business development and feature comparisons, ensure adequate economic assessments are made as inputs to decisions, create and provide meaningful input on ROI models used to make technology decisions.

Job Requirements
• Diploma or Bachelor’s Degree in IT, Marketing, Business or in any related field.
• A minimum of 5 years of relevant experience with at least 2-3 years in similar role.
• IT savvy.
• Entrepreneurial mind-set who takes initiative to connect all available resources.
• Analytical mind with problem-solving aptitude and attention to detail.
• Good communication skills.
• Keen interest in E-Retail business and knowledge of how to use this to drive sales and promote the company products.
• Ability to handle projects independently.
• Knowledge of principles of SEO (anchor of online business).
• Familiarity with MAGENTO is an added advantage.

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