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NH Prima International Sdn. Bhd. would like to assure you that order processing operations will still take place with minimal manpower during this period due to the restrictions. Do expect some delay in your orders.
As per advice from our courier partner, do ensure that your delivery address is changed to your home address for the time being to ensure the parcel is not held in their Hub. Alternative pick-up/deliveries will be arranged by our courier partner should your area/location be restricted or non-accessible.
As always, please take an extra mile precaution to keep yourselves safe and healthy during this season. We will try our best to make sure that our services still give you a pleasant experience.
|Dear #NaelofarBabes, Kindly be informed that we will put a pause on shipping to Brunei until further notice. We apologise for any inconvenience caused and aim to serve you better once we resume the service in the future.|
How long does delivery take?
- 3 to 5 working days for delivery within Peninsular Malaysia.
- 5 to 7 working days for delivery to Sabah and Sarawak.
- 7 to 10 working days for international deliveries.
Orders made after 9am will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
What if I am not in at the time of delivery?
You must ensure you will be available to accept delivery at the Delivery Address on the delivery date as agreed between you and Naelofar.com. If you are not available and re-delivery is required, a calling card will be left for you to arrange re-delivery. Where re-delivery is required because you were not available at the agreed time, you consent to paying additional Delivery Fees as required by the Delivery Agent.
How can I track my order?
You can track the order delivery status here.
*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.
How to get my Naelofar delivered in a GO FAR delivery box?
Get your Naelofar delivered in a GO FAR delivery box when you spend a minimum of RM200. You may still get it delivered in the GO FAR delivery box even when you spend less than RM200 by simply topping up RM9 to include it. You may do so at the checkout session. *This is currently available only for order via my.naelofar.com (Malaysia Store).
Please note that item below is not eligible for a Go Far delivery box and will not be shipped in one due to its dimension.
- Everyday Tote Bag
- The Whatever Bag - Go Far
- Naelofar x LMK Summer Love Raffia Tote Bag
- The Whatever Bag - Resort
How do I get my order shipped in The Gift Box?
For an additional charge of RM19, you may opt to deliver your order in a Naelofar Gift Box. Each Gift Box is wrapped with a customised Naelofar ribbon and comes with a card that you can personalise on your own. Simply add on The Gift Box at the checkout page.
Please note that there will be a limit to the number of items that can be packed into the box due to its dimension. Once the box is packed to the maximum number of items, the remaining items will be packed separately from the box.
*Big items such as bags, telekung, and sejadah are not included in this offer.
**This is currently available only for order via my.naelofar.com (Malaysia Store).
You are currently shipping to Singapore and your order will be billed in SGD.
To change destination, kindly select on our stores below:
* Selecting a new delivery destination will sign you out of the current session and empty your shopping cart