Order Processing: Orders placed after 9:00 AM will be processed on the following business day. Once your order has shipped, you will receive a notification email containing your tracking details.
International Duties & Taxes: All international shipments may be subject to import duties and taxes once they reach the destination country. These charges vary by location and are the sole responsibility of the customer. Naelofar has no control over these fees and cannot be held responsible for any customs charges applied to your package. We recommend contacting your local customs office for specific fee calculations.
Non-Payment of Customs Fees:Important: If a recipient refuses to pay import duties, taxes, or customs fees—resulting in the parcel being returned, rejected, or abandoned—no refund will be issued. As stated in our shipping terms, all such charges remain the buyer's responsibility.
How does GrabExpress delivery work?
To ensure a smooth and efficient same-day delivery experience, please review the following Grab Express Same-Day Delivery Terms & Conditions. By selecting Grab Express as your delivery method, you acknowledge and agree to the terms outlined below.
Order Cut-Off (Weekdays):
- Same-day delivery orders are accepted from 10:00 a.m. – 2:00 p.m. on working days only.
- Orders placed after 2:00 p.m. will be processed on the next working day.
Service Availability/Blackout Periods:
- Service is unavailable during weekends (Saturday & Sunday) and Malaysian public holidays.
- Temporary interruptions may occur due to rider availability, severe weather, or unforeseen operational circumstances.
Delivery Timeline:
- Delivery is estimated within 4–6 hours from order confirmation and successful payment verification.
- Delivery timing may vary depending on rider availability, traffic conditions, weather, and peak-hour operational delays.
Delivery Coverage:
- Grab Express delivery is available within selected Klang Valley areas only and is subject to Grab operational coverage.
Parcel Restrictions:
- Maximum weight: 3kg
- Maximum dimensions: 30cm (L) x 30cm (W) x 10cm (H)
Order Processing & Dispatch:
- Orders will only be processed after full payment has been successfully verified.
- Customers are responsible for ensuring that all delivery details and contact information are accurate and complete.
Liability & Delivery Confirmation:
- Once the parcel has been handed over to the Grab rider, delivery handling will follow Grab Express operational procedures.
- The company shall not be held liable for delays or failed deliveries caused by circumstances beyond reasonable control.
Amendments:
- The company reserves the right to amend, suspend, or terminate the Grab Express same-day delivery service or its terms and conditions at any time without prior notice.
Can I place an order for a friend/family staying abroad?
Yes, you can. Please ensure you are browsing the correct Naelofar website according to the region where your recipient is located. You may select the appropriate store from the list below:
For delivery within Malaysia, shop here » here »
For delivery to Singapore, shop here »
For delivery to Brunei, shop here »
For delivery to Indonesia, shop here »
For delivery to Other Regions, shop here »
How to get my order delivered in a GO FAR delivery box?
Receive a complimentary GO FAR delivery box with a minimum spend of RM200 in a single transaction. For orders below RM200, you can still opt for the box by adding it to your order for only RM9 during the checkout process.
Note: This offer is currently available exclusively for orders placed via my.naelofar.com (Malaysia Store).
Exclusions
Please note that the following items are not eligible for the GO FAR delivery box due to their size and dimensions:
- All Sejadahs (Prayer Mats)
- All Bags (including Lanyards and Wristlets)
- Any products that exceed the standard dimensions of the delivery box.
How do I get my order shipped in A Gift Box?
For an additional RM19, you may upgrade your order to our premium Gift Box packaging. Each box is elegantly finished with a customized Naelofar ribbon and includes a physical card for you to personalize.
Important Details Item Capacity: Due to specific dimensions, there is a limit to the number of items that can fit into one box. If your order exceeds this capacity, the additional items will be packaged separately. Exclusions: Larger items—including bags, telekung, clothing, and sejadah—cannot be accommodated in the Gift Box. Availability: This service is currently exclusive to orders placed via my.naelofar.com (Malaysia Store). Special Requests: Please note that we are currently unable to process requests for printed or handwritten wish notes through our platform.
Delivery Location
You are currently shipping to Singapore and your order will be billed in SGD.
To change destination, kindly select on our stores below:
* Selecting a new delivery destination will sign you out of the current session and empty your shopping cart
