Orders & Shipping

How long does delivery take?
- 3 to 5 working days for delivery within Peninsular Malaysia. 
- 5 to 7 working days for delivery to Sabah and Sarawak.
- 7 to 10 working days for international deliveries.

Orders made after 9am will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

What if I am not in at the time of delivery?
You must ensure you will be available to accept delivery at the Delivery Address on the delivery date as agreed between you and Naelofar.com. If you are not available and re-delivery is required, a calling card will be left for you to arrange re-delivery. Where re-delivery is required because you were not available at the agreed time, you consent to paying additional Delivery Fees as required by the Delivery Agent.

How can I track my order?
You can track the order delivery status here.

*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.

How to get my Naelofar delivered in a GO FAR delivery box?
Get your Naelofar delivered in a GO FAR delivery box when you spend a minimum of RM200. You may still get it delivered in the GO FAR delivery box even when you spend less than RM200 by simply topping up RM9 to include it. You may do so at the checkout session. *This is currently available only for order via my.naelofar.com (Malaysia Store).

Please note that item below is not eligible for a Go Far delivery box and will not be shipped in one due to its dimension.

- Everyday Tote Bag
- The Whatever Bag - Go Far
- Naelofar x LMK Summer Love Raffia Tote Bag
- The Whatever Bag - Resort
- The Carryall Bag - Mom's Edition
- All sejadah(s)

How do I get my order shipped in The Gift Box?

For an additional charge of RM19, you may opt to deliver your order in the Eid Exclusive Edition of The Gift Box. Available for a limited time only and while stocks last, the Eid Exclusive Edition of The Gift Box features Naelofar’s exclusive Raya design that wraps around the box and it comes with a matching wish card that you can personalise your Hari Raya Aidilfitri wishes on. Simply add on The Eid Gift Box at the checkout page.

Please note that there will be a limit to the number of items that can be packed into the box due to its dimension. Once the box is packed to the maximum number of items, the remaining items will be packed separately from the box.

*Big items such as bags, telekung, and sejadah are not included in this offer.
**This is currently available only for order via my.naelofar.com (Malaysia Store).