SGD5 OFF FIRST PURCHASE
SIGN UP now and be rewarded
International Shipping - Duties & Taxes
Will I have to pay any additional taxes or duties?
All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Naelofar cannot control and is not responsible for any duties applied to your package. You should contact your local customs office for the fee calculations.
Important: If the recipient refuses to pay the import duties, taxes, or customs fees and the parcel is returned, rejected, or abandoned as a result, no refund will be issued. These charges are the buyer’s responsibility, as stated in our shipping terms.
Important: If the recipient refuses to pay the import duties, taxes, or customs fees and the parcel is returned, rejected, or abandoned as a result, no refund will be issued. These charges are the buyer’s responsibility, as stated in our shipping terms.
Can I place an order for a friend/family staying abroad?
Yes, you can. Be sure to log in/surf the correct Naelofar website according to your friend/family’s region. You can select from our list below:
For delivery within Malaysia, shop here »
For delivery to Singapore, shop here »
For delivery to Brunei, shop here »
For delivery to Indonesia, shop here »
For delivery to Other Regions, shop here »
For delivery within Malaysia, shop here »
For delivery to Singapore, shop here »
For delivery to Brunei, shop here »
For delivery to Indonesia, shop here »
For delivery to Other Regions, shop here »
What happens if my international order gets stuck in customs?
In some cases, international shipments may be held by customs authorities for inspection. If this occurs, you will typically be contacted directly by customs and may be required to provide additional information or pay duties and taxes before your order is released.
Your responsibility for customs clearance:
It is important to understand that you, the customer, are responsible for any customs fees, duties, or taxes levied by the destination country. We recommend familiarizing yourself with the customs regulations of your country before placing an international order.
Unclaimed packages and potential disposal:
If a package is held by customs and is not claimed or processed within a reasonable timeframe as determined by local customs regulations, the package may be abandoned and disposed of by customs authorities. A processing fee may be incurred in such cases.
How to avoid customs issues?
To ensure a smooth customs clearance process, we highly recommend:
- Providing accurate and complete information on your order, including a detailed product description and accurate invoice value.
- Familiarizing yourself with the customs regulations of your country.
- Providing accurate and complete information on your order, including a detailed product description and accurate invoice value.
- Familiarizing yourself with the customs regulations of your country.
What to do if your package gets held in customs?
If you are contacted by customs regarding your order, please follow their instructions carefully and promptly. You may also contact our customer service team for assistance.
Disclaimer:
1) Customs policies and regulations are subject to change and can vary by country. We recommend consulting the official customs website of your destination country for the most up-to-date information.