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Shipping & Tracking
How long does delivery take?
- 3 to 5 working days for delivery within Peninsular Malaysia.
- 5 to 7 working days for delivery to Sabah and Sarawak.
- 7 to 10 working days for international deliveries.
Orders made after 9am will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
- 5 to 7 working days for delivery to Sabah and Sarawak.
- 7 to 10 working days for international deliveries.
Orders made after 9am will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
How much will shipping cost?
All local and international delivery fees will be automatically calculated based on the parcel’s weight/dimension and your shipping country during checkout.
Where can I track my order?
You can track the order delivery status here.
*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.
*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.
I have successfully placed my order, but have not received my tracking number.
In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 working days.
Why can't I see the tracking details for my order?
It may take up to 24 hours for our delivery partners to update the details of your parcel upon its pick-up. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly drop us an email with your order and tracking numbers to customerservice@nhprima.com.my in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.
Can I change my delivery address?
You may check with our customer service on the status of your order. No changes can be made to the delivery details once the items are processed/shipped.
What happens if I am not around when the delivery is made?
Our delivery partners will make two delivery attempts. In the event of a failed first delivery, our partner will leave a Not Home Card at your address to notify you of the missed attempt, and a second attempt will be made, usually within 1-3 working days. At the same time, our customer service representative will also contact you to determine whether this is a need to update your delivery address and/or contact number.
In the event of two failed delivery attempts, your parcel will be returned to our warehouse. In such event, please contact us at customerservice@nhprima.com.my to arrange re-delivery. Where re-delivery is required, you consent to paying additional delivery fees as required by the delivery partner.
In the event of two failed delivery attempts, your parcel will be returned to our warehouse. In such event, please contact us at customerservice@nhprima.com.my to arrange re-delivery. Where re-delivery is required, you consent to paying additional delivery fees as required by the delivery partner.